To reach the hotel staff, please find the details for each department below:

Reception
Email: reserves@hotelcosmos.ad
Phone: +376 870 750
Toll-Free #: Not available
SMS: Not available

Reservation
Email: reserves@hotelcosmos.ad
Phone: +376 870 750
Toll-Free #: Not available
SMS: Not available

Events
Email: reserves@hotelcosmos.ad
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Restaurant
Email: reserves@hotelcosmos.ad
Phone: +376 870 750
Toll-Free #: Not available
SMS: Not available

Spa
Email: reserves@hotelcosmos.ad
Phone: Not available
Toll-Free #: Not available
SMS: Not available

To submit your feedback, please send an email to: reserves@hotelcosmos.ad with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Definitely, Cosmos Hotel Andorra has a restaurant:

Restaurant Buffet:
• Mediterranean, Buffet
• Open 7/7.
• Open all year.
• Opening times:
 • Dinner: from 20:00 to 22:30.
• Price range: $$
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 150 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• No dress code is required

We do not have any promo code available.

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: reserves@hotelcosmos.ad with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: reserves@hotelcosmos.ad with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: reserves@hotelcosmos.ad with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Our team speaks English, Catalan, French and Spanish.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking

If you have already booked: please send an email to: reserves@hotelcosmos.ad with the following information:
 • Full name
 • Check-in date
 • Request
 • Reservation or accommodation number
 • Phone number
 • Email address

Only certified emotional support animals and certified service animals are accepted
• No fee required.
• We cannot guarantee pet-free rooms.
• We are only able to accept dogs.
• Cage: not required.
• Vaccination card: not required.
• Pets must stay with their owner at all times and cannot be left alone in the room.
• Quiet pets only.
• Pet requests must be submitted to the front desk before arrival.

Fees
• Cleaning fee: No fee required.
• Incidental deposit (refundable): No deposit required.

Pet-friendly areas
• Pets are not allowed in: Public area, Conference rooms, Garden, Courtyard, Breakfast room, Sister Property Spa "Termes", Termal pool, Bar café, Gym, Buffet and ONYVA

Amenities & Services
• Pet sitting: not available
• Dog walking: not available
• Pet bed: not available
• Pet food: not available
• Pet bowls: not available
• Litter box: not available
• Pet toys: not available

We offer covered parking for guests (68 spaces), open 24/7, with no prior reservation before arrival or valet service. Price: 18 EUR per day per vehicle. Free access during the stay (not before check-in or after check-out). Max height: 200 cm. Parking without CCTV cameras.

The Bike Corner bicycle parking is free of charge and monitored with CCTV.

Thank you for your interest, please feel free to contact the Human Resources Department.
E-mail: seleccio@casamuntanya.ad

• Sister Property Spa "Termes":
We are sorry, but we do not take reservations.

Breakfast is served daily from 07:30 to 10:30.
The breakfast is served in ground floor restaurant.

We cannot serve breakfast in room.

We don't have a swimming pool.
We can recommend you this one below:
Piscina Muntanya
Hotel Spa Termes Carlemany, Avinguda Carlemany, Las Escaldas, Andorra
Details
Directions

Secure luggage storage is available for all our guests for free before check-in and after check-out.

We are family friendly.

We do accept deliveries. Make sure to have your parcel delivered at this address:
Av. de les Escoles, 10, AD700 Escaldes-Engordany, Andorra

To place a dry cleaning request, please send an email to: reserves@hotelcosmos.ad with the following information:
 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

We offer laundry services :

• Items given before 12:00 are returned the next day before 12:00.

Price List:
• Blouse:
Laundry 3.75 EUR
• Jeans:
Laundry 5.50 EUR
• Legging:
Laundry 5.50 EUR
• Pleated trousers:
Laundry 5.50 EUR
• Shirt:
Laundry 3.75 EUR
• Silk dress:
Laundry 6.50 EUR
• Ski suit:
Laundry 13 EUR
• Skirt (long):
Laundry 6.50 EUR
• Skirt (pleated):
Laundry 6.50 EUR
• Sweater:
Laundry 4 EUR
• Anorak:
Laundry 8 EUR

This is our address
Av. de les Escoles, 10, AD700 Escaldes-Engordany, Andorra.
Click on DETAILS to see it on the map

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: reserves@hotelcosmos.ad with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.