Faqs
Do the rooms at Cosmos Hotel Andorra hotel have kitchen facilities ?
1 Bedromm Apartment , 2 Bedroom Apartment, 3 Bedroom Apartment, APT Master Suite 1 Bedroom 3 pax, APT Master Suite 1 Bedroom 4pax, APT Master Suite 1 Bedroom 5pax and APT Master Suite 2 Bedroom 6pax have a kitchen area equipped with the following amenities only: microwave, refrigerator, freezer, plates, glasses, cutlery, frying pan and saucepan.
What is the price of breakfast at Cosmos Hotel Andorra hotel ?
Breakfast is included in the Room and Breakfast and Half Board rates only.
If your rate does not include breakfast, you may add it at any time during your stay by informing the front desk.
Breakfast is available for an additional fee of €12.49 per adult and €9.35 for children under 12.
We are also happy to welcome non-guests.
How can I contact the Cosmos Hotel Andorra hotel?
To reach the hotel staff, please find the details for each department below:
Reception
Email: reserves@hotelcosmos.ad
Phone: +376 870 750
Toll-Free #: Not available
SMS: Not available
Reservation
Email: reserves@hotelcosmos.ad
Phone: +376 870 750
Toll-Free #: Not available
SMS: Not available
Events
Email: reserves@hotelcosmos.ad
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Restaurant
Email: reserves@hotelcosmos.ad
Phone: +376 870 750
Toll-Free #: Not available
SMS: Not available
Spa
Email: reserves@hotelcosmos.ad
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Is it possible to request a specific room(s) at the Cosmos Hotel Andorra hotel?
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking
If you have already booked: please send an email to: reserves@hotelcosmos.ad with the following information:
• Full name
• Check-in date
• Request
• Reservation or accommodation number
• Phone number
• Email address
Would it be possible to get the Cosmos Hotel Andorra hotel map?
I don't have information about the hotel's map/layout or floor plans.
What is Cosmos Hotel Andorra hotel star rating ?
Our hotel is independent.
- Star rating: 3 stars.
- Service category: Midscale.
How can I confirm my booking with the Cosmos Hotel Andorra hotel?
• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: reserves@hotelcosmos.ad with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
How can I modify my booking with the Cosmos Hotel Andorra hotel?
To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: reserves@hotelcosmos.ad with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: reserves@hotelcosmos.ad with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: reserves@hotelcosmos.ad with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
What is the cancellation policy for Cosmos Hotel Andorra hotel ?
We offer two cancellation policies:
-Non-refundable: 100% of the reservation amount will be charged .
-Free cancellation: You can cancel free of charge up to 48 hours before arrival. After this time, or in case of no-show, the full amount will be charged.
How can I cancel my booking with the Cosmos Hotel Andorra hotel?
• If you have booked directly with the hotel:
We offer two cancellation policies:
-Non-refundable: 100% of the reservation amount will be charged .
-Free cancellation: You can cancel free of charge up to 48 hours before arrival. After this time, or in case of no-show, the full amount will be charged.
To cancel your reservation, please send an email to: reserves@hotelcosmos.ad with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.
Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.
Does Cosmos Hotel Andorra hotel have a reward & loyalty program ?
We are sorry, but we do not have a loyalty program.
Are there any discount codes at Cosmos Hotel Andorra hotel ?
We do not have any promo code available.
Why is it better to book directly at Cosmos Hotel Andorra hotel ?
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Safe
- Spa access
- Wi-Fi
Advantages:
- Direct communication
- No hidden costs
- Personalized service
- Room upgrade
Does the Cosmos Hotel Andorra hotel offer a price match guarantee?
We guarantee the best price for direct bookings.
If you find a lower rate elsewhere, we’ll match it.
Additionally, you'll enjoy all the benefits of booking directly.
To qualify for a price match, the rate must:
• Apply to the same accommodation
• Have the same cancellation policy
• Be a public rate that is viewable and bookable by anyone
How can I request a price match at the Cosmos Hotel Andorra hotel?
We are sorry, we do not accept price match requests.
What are the opening/closing dates at Cosmos Hotel Andorra hotel ?
We are open all year round.
Our latest renovation program was concluded on September 2024.
Year of construction: 2001
Operating since: 2001
Does Cosmos Hotel Andorra hotel work with travel agents ?
We love working with travel agencies. Email us directly at reserves@hotelcosmos.ad to take advantage of special rates.
Does Cosmos Hotel Andorra hotel have special offers, gift boxes or vouchers?
Take a look at our special offers
What are Cosmos Hotel Andorra hotel rate plans?
We offer 3 rate plans :
-Room only
-Bed and breakfast
-Half board (Breakfast + dinner ) / drinks not included .
Room and meal upgrades are available upon request, subject to availability, by paying the price difference.
Can I upgrade my meal plan at the hotel Cosmos Hotel Andorra?
Please send an email to: reserves@hotelcosmos.ad with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address
